Invalid quantity. Please enter a quantity of 1 or more.
The quantity you chose exceeds the quantity available.
Please enter your name.
Please enter an email address.
Please enter a valid email address.
Please enter your message or comments.
Please enter the code as shown on the image.
Please select the date you would like to attend.
Please enter an email address.
Please enter a valid email address in the To: field.
Please enter a subject for your message.
Please enter a message.
You can only send this invitations to 10 email addresses at a time.
$$$$ is not a properly formatted color. Please use the format #RRGGBB for all colors.
Please limit your message to $$$$ characters. There are currently ££££.
$$$$ is not a valid email address.
Please enter a promotional code.
N/A
Sold Out
You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. We apologize for the inconvenience.
This is option is not available anymore. Please choose a different option.
Please read and accept the waiver.
All fields marked with * are required.
Please double check your email address. The email address format does not appear valid.
$$$$ requires a number between ££££ and §§§§
US Zipcodes need to be 5 digits.
Please double check your website URL.
All fields marked with * are required.
Your credit card expiration date is in the past.
Your credit card CSC needs to be 4 digits.
Please confirm your order:
$$$$
You have selected to Pay by Check.
Click OK to confirm your order.
Please confirm your order:
$$$$
You have selected to Pay at the Door.
Click OK to confirm your order.
Please confirm your order:
$$$$
You have selected to Pay upon Receiving an Invoice.
Click OK to confirm your order.
Your credit card CSC needs to be 3 digits.
Your billing zip code needs to be 5 digits.
There was a problem saving your address.
There was a problem saving your credit card info.
There was a problem saving your personal information.
Please select the date you would like to attend.
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.
Copying Prohibited by Law - McAfee Secure is a Trademark of McAfee, Inc.
Unknown card type.
No card number provided.
Credit card number is in invalid format.
Wrong card type or credit card number is invalid.
Credit card number has an inappropriate number of digits.
Please enter numbers here.
Please enter an integer value.
Numbers must be less or equal to $$$$
All the required fields have not been filled out. Click OK to proceed without all the required information, or click Cancel to finish entering the missing data.
Sorry, invalid event registration form.
Sorry, invalid event or database error.
Sorry, quantity must be a positive integer.
Sorry, you did not select a valid ticket.
Sorry, invalid event organizer email address.
Your order was canceled.
Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
Sorry, that option is sold out.
Sorry, that option is no longer available.
Sorry, there are only tickets of that type still available.
Sorry, you entered an invalid quantity. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, you did not select any tickets to purchase. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, there are no tickets left for this event.
The tickets, ticket quantity or date and time you've requested are no longer available, due to previous sales. Please choose a different date, time or number of tickets and place your order again.
Sorry, one or more of the tickets you requested are no longer available for purchase.
Sorry, you need to select the date you want to attend.
Sorry, the promotional code you entered is not valid yet.
Sorry, the promotional code you entered has expired.
Sorry, the promotional code you entered is not valid.
Your session has expired. Try ordering again.
Sorry, your requested ticket quantity exceeds the number provided by your promotional code.
Sorry, the tickets you are trying to order are not currently available.
Sorry, the payment type chosen is invalid for this event.
Sorry, there is only 1 ticket left for this event.
Sorry, there are only tickets left for this event.
We're sorry, this invitation is invalid.
We're sorry, this invitation has already been used.
We're sorry, you already have an order being processed for this event. Please wait a few minutes and try again.
We're sorry, there is a problem with your invitation. Please try again.
Invalid quantity of tickets selected.
Invalid donation amount.
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
The captcha you entered is invalid. Please try again.
Invalid credit card selected. You have been logged out.
Sorry, your team selection was not valid.
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
State
Zip Code
Province
Postal Code
County
State/Territory
State/Province
This event has ended!
View current events hosted by HEAT Training
Event Details
HEAT_Admin_Training
This course is designed to enable the HEAT Administrator to effectively design and maintain the HEAT software system. Administrative topics include call logging, automation, management and reporting tools, customization, maintenance and security. Students will perform feature and functionality exercises for all HEAT software modules and best practices will be discussed.
Student Profile and Prerequisites: This course is designed for HEAT Administrators / users who are currently using the product and will be responsible for designing and maintaining their HEAT help desk software system. They should have user knowledge of Microsoft Windows® operating system.
HEAT Administration Training Topics
- Call Logging - Call logging module overview, Auto Tasks, HEAT board, call map features
- Administrator - Review of the administration module, validation constraints, views setup, security role, teams alert
- Alert Monitor - Alert monitor module review
- Business Process Automation - Setup of business rule editor and business rule monitor, setting up complex business rules
- Auto Ticket Generator - Auto ticket generator module overview, setup, create, update, and inquiry requests
- Answer Wizard - Review of answer wizard module review
- Manager's Console - Manager's console module overview, set up of metrics, notifications, logs, and thresholds
HEAT Administration Training Schedule
Classes: August 4 - 6, 2008 (Brookfield, Wisconsin): November 5 - 7, 2008 (Wisconsin Dells, Wisconsin)
Cost: $2295
Register online or call Sherri toll-free at 866.842.6649.
When & Where
Sheraton Milwaukee Brookfield Hotel
375 South Moorland Road
Brookfield,
WI 53005
Monday, August 4, 2008 at 9:00 AM - Wednesday, August 6, 2008 at 4:30 PM (CT)
Add to my calendar
Hosted By
HEAT Training
Ticomix offers HEAT training through public and private classes to help you get the most out of your HEAT software investment. Our courses include HEAT Administrator, HEAT Advanced Administrator, and Designing HEAT Reports with Crystal Reports Designer. We can also customize HEAT training classes to fit your individual needs.
